Return & Refund Policy
Thank you for purchasing from J&M Window Door Inc. We want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through www.jmwindowdoor.com
By placing an order with us, you agree to the terms of this policy.
1. Return Eligibility
Unless otherwise stated, you may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in substantially the same condition in which you received it;
The item must include its original packaging, accessories, manuals, tags, and other materials, where applicable;
You must provide proof of purchase, such as your order number or purchase confirmation; and
The return request must be submitted within the applicable return period.
Items that do not meet these conditions may not be eligible for a refund, except where otherwise required by applicable law.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
Customized or personalized products;
Made-to-order products;
Gift cards or vouchers;
Downloadable or digital products once delivered or accessed;
Products marked as final sale or non-returnable before purchase;
Used, damaged, altered, or incomplete products where the condition was caused after delivery; and
Products that cannot be returned for health, hygiene, or safety reasons after being opened or used.
These exclusions apply only to the extent permitted by applicable law. Your statutory rights regarding defective, damaged, or incorrectly supplied products are not affected.
3. How to Request a Return
To request a return, please contact us at jmwindowdoor@gmail.com within the applicable return period.
Please provide:
Your name;
Order number;
Product(s) you wish to return;
Reason for the return; and
Photos of the product and packaging if the item is damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and, where applicable, a return authorization.
Please do not send products back without following the return instructions provided by our customer service team.
4. Return Shipping
Unless the product is defective, damaged upon arrival, incorrectly supplied, or otherwise required by applicable law, customers are responsible for return shipping costs.
Original shipping and delivery charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
We recommend using a trackable shipping service when returning products. We are not responsible for returned packages lost or damaged in transit before they are received by us, except where applicable law provides otherwise.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [Customer Service Email] as soon as reasonably possible.
Please include your order number and photographs or other information that reasonably demonstrates the issue.
After reviewing your request, we may offer, as appropriate:
A replacement;
An exchange;
A repair;
A full or partial refund; or
Another remedy required by applicable law.
Where we are responsible for the issue, we will cover reasonable return shipping costs where required.
6. Exchanges
If you would like to exchange an eligible item, please contact jmwindowdoor@gmail.com.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer a refund or another available alternative.
Price differences may apply when exchanging an item for a different product.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method within [5–10] business days after approval.
Processing times may vary depending on your bank, card issuer, or payment provider.
Unless otherwise required by law, we are unable to control or guarantee the time your financial institution takes to post the refund to your account.
8. Partial Refunds
In certain circumstances, we may issue a partial refund rather than a full refund, including where an eligible returned item:
Shows signs of use beyond what is reasonably necessary to inspect it;
Is missing parts, accessories, packaging, or documentation; or
Has decreased in value due to handling or damage attributable to the customer.
Any deduction will be made only to the extent permitted by applicable law.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at jmwindowdoor@gmail.com.
We cannot guarantee cancellation once an order has entered processing, production, or shipping.
If an order has already shipped, you may need to receive the order and follow the applicable return procedure.
Customized, personalized, or made-to-order products may not be cancellable once production has started.
10. Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at jmwindowdoor@gmail.com with your order number.
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.
Refunds or replacements for lost shipments will be handled based on the circumstances of the shipment and applicable law.
11. Refused or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete shipping address supplied by the customer, repeated unsuccessful delivery attempts, or refusal of delivery, additional shipping or handling costs may be deducted from the refund where permitted by law.
12. International Returns
For international orders, customers may be responsible for return shipping costs, customs duties, taxes, brokerage fees, and other charges associated with returning a product, except where the return results from our error or applicable law provides otherwise.
Customs duties and taxes originally paid to governmental authorities may not be refundable by J&M Window Door Inc.
13. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights or remedies that cannot legally be limited or excluded.
If applicable consumer protection law provides you with rights that are more favorable than this policy, those legal rights will apply.
14. Changes to This Policy
We may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. The policy applicable to your purchase will be determined in accordance with applicable law and the terms in effect for your transaction.